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Customer care / FAQs

How can we help?

Answers to the questions customers ask us most often.

What payment methods do you accept?

We accept various payment methods, including credit and debit cards. Please check the payment options shown at checkout for the most up-to-date information.

How long will delivery take?

Once your order has been dispatched, it will take around two weeks to deliver. You will receive a confirmation email with a tracking number.

How do I know what size to order?

Where applicable, we provide a detailed size guide on each product page. If you are unsure, please refer to the sizing details or contact customer service for assistance.

How can I contact customer service?

You can reach our customer-service team at orders@myrung.co.uk or through our contact form. Our team is available Monday to Saturday, 8am to 11pm.

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Click the unsubscribe link at the bottom of any newsletter email, or contact our customer-service team for assistance.

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